Shipping policy
Thank you for shopping with Mini Moss ♡
We carefully pack every order with love and care for your little one. Please read our shipping policy below.
1. Order Processing
-
Orders are processed within 1–3 business days after confirmation.
-
COD orders will be shipped only after confirmation via WhatsApp or phone call.
-
Orders placed during weekends, holidays, or sale periods may take slightly longer to process.
2. Delivery Timelines
Estimated delivery timelines:
-
Metro cities: 3–5 business days
-
Other locations: 5–8 business days
-
Remote areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
3. Shipping Charges
-
Shipping charges are at flat 49/-
-
Free shipping on orders above 1499/-
-
Additional COD handling charges may apply.
-
Shipping charges are non-refundable.
4. Cash on Delivery (COD)
COD is available on selected pin codes and eligible orders.
-
COD orders may require confirmation before dispatch.
-
Mini Moss reserves the right to cancel unconfirmed COD orders.
-
COD may not be available on sale, customized, or selected products.
5. Order Tracking
Once shipped, customers will receive tracking details via email, WhatsApp, or SMS.
6. Failed Deliveries & Incorrect Address
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect address, failed delivery attempts, or customer unavailability, re-shipping charges may apply.
7. Damaged Packages
If your package arrives damaged, please contact us within 48 hours with:
-
Order number
-
Clear photos/videos
-
Unboxing video
Our team will review and assist accordingly.
8. International Shipping
Currently, Mini Moss ships only within India.
9. Contact Us
For shipping-related queries:
Mini Moss
-
Email: info@minimoss.in
-
WhatsApp: +91 9953662000
-
Instagram: minimoss.in
Mini Moss reserves the right to update this policy at any time without prior notice.