Refund policy

 

At Mini Moss, every piece is thoughtfully designed and carefully packed with love for your little one. We truly hope you adore your purchase. However, if there’s an issue with your order, we’re here to help.

 

 

1. Exchange Policy

We currently offer exchanges within 5 days of delivery for the following reasons:

  • Size issues

  • Wrong item received

  • Damaged or defective product

To be eligible for exchange:

  • The item must be unused, unwashed, and unworn

  • Original tags and packaging must be intact

  • The exchange request must be raised within 5 days of receiving the order

  • Products must pass our quality check after return pickup

Mini Moss reserves the right to reject exchanges if the returned product does not meet the above conditions.

 

 

2. Return & Refund Policy

Due to hygiene and safety reasons associated with baby products, we currently do not offer returns or refunds.

However, if you receive:

  • A damaged item

  • A defective product

  • An incorrect item

we will gladly arrange a replacement.

In cases where a replacement product is unavailable, store credit may be provided at the sole discretion of Mini Moss.

 

 

3. Exchange Charges

A flat exchange fee of ₹100 may apply towards reverse shipping and handling.

Once the exchanged item passes quality inspection, the replacement product will be shipped by Mini Moss at no additional shipping charge.

 

 

4. Non-Exchangeable & Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Washed or used products

  • Products without original tags or packaging

  • Accessories including bibs, caps, bows, teethers, rattles, etc.

  • Gift boxes once opened

  • Customized or personalized products

  • Products purchased during clearance or sale periods

 

 

5. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, kindly share:

  • Your order number

  • Clear product photos

  • An unboxing/opening video

Once verified, we will arrange a replacement at the earliest.

 

 

6. Exchange Process

To request an exchange, please contact us through:

  • WhatsApp

  • Email

After approval:

  1. A reverse pickup will be arranged wherever serviceable

  2. The product will undergo a quality inspection

  3. The replacement order will be shipped within 3–5 working days after approval

Please note that reverse pickup availability depends on your pin code.

 

 

7. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Mini Moss reserves the right to cancel any order due to:

  • Product unavailability

  • Incorrect pricing

  • Suspicious or fraudulent transactions

  • Incomplete customer information

In such cases, a full refund will be processed.

 

 

8. Contact Us

For any exchange or order-related assistance, please reach out to us:

Mini Moss

  • WhatsApp: +91 9953662000

  • Email: info@minimoss.in

  • Instagram: minimoss.in

We usually respond within 24–48 business hours.

 

 

9. Policy Updates

Mini Moss reserves the right to modify or update this policy at any time without prior notice. Customers are encouraged to review this page periodically before making a purchase.

 

 

Thank you for supporting Mini Moss and choosing conscious essentials for your little ones ♡